reservation agent job description resume

Conferred with travel agents to determine their travel preferences. Answered basic customer service and information desk questions regarding the Casino, Hotel, Spa & all Restaurants within the property. Most reservation agents work for large hotel chains or airlines, helping people to plan trips and make reservations. 0. likes. The education section should close the document. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Manages and coordinates activities of reservation team members providing reservations and customer services skills. comments. Many people make reservations for both personal and professional reasons. Explain resort products, service and other information about the resort as requested. Assist callers with general questions or complaints they may have. Managed commission reports and worked with the corporate office to make sure travel agents were paid their commissions in a timely manner. Announce arrival and departure information, using public address systems. Czech is an advantage but not mandatory, Providing rental property owners with unit booking information, Ensuring guest bookings are set up correctly including personalised information, Maximising revenue opportunities through up selling, Answering all incoming phone calls and assist guests, Monitoring inventory of rooms for group blocks, Identifying sales leads so sales department can follow up for potential future business, Producing personalised proposals and contracts and client follow-up, Producing personalised proposals and contracts as well as client follow-up, Answering the phone in a timely and gracious manner, Dealing with both Restaurant and Punch Room bookings, Dealing with systems such as Design My Night and OpenTable, Replying to emails in a kind and sophisticated manner, Liaising with departments within the hotel, Providing all required information about the Hotel, available services and facilities, Communating with most of the departments on a daily basis, Converting inquiries into contracted business, Responding to all customers in a highly professional manner, Ensuring all reservations are completed accurately and to the guest's expectations, Identifying guest reservation needs and determine appropriate room type/rate as well, Answering questions about property facilities/services and room accommodations, Following sales techniques to maximize revenue, Inputting and access data in reservation system, Working knowledge of Passkey/GroupMax is an asset, Willing to learn with enthusiastic character & well organized, Addressing guest and vendor issues or concerns independently or assist/refer to appropriate Lead Agent, Providing front desk personnel at assigned properties check in schedules and any other pertinent information, Personalising guest profiles with accurate guest preferences, Selling room inventory to maximise business opportunities and revenues, Manage groups including building the group in the system, managing rooming lists and corresponding with the meeting planner, Occasional pulling, pushing, lifting, walking and standing, Take phone calls regarding creating, modifying or cancelling of reservations, Processes all reservations, indicating special requests and billing procedures where necessary and ensuring all required customer details are being captured, Enter reservations into the computer according to standard operating procedures, using Opera software system, Sell the Crowne Plaza Doha – The Business Park products and services using up-selling and suggestive selling techniques, Sell the IHG products and services using up-selling and suggestive selling techniques, Responsible in providing efficient handling of room reservations and responding to guest’s needs, Strong time management skills and the ability to multi-task without sacrificing service,  Excellent communication skills in both spoken and written English, Excellent communication skills and sales oriented personality, Good negotiation skills and the ability to convert enquires into a bookings, Excellent communication skills with a very high level of spoken English, Excellent communication skills in both spoken and written English and German, Excellent computer skills; knowledge of Galaxy and Delphi considered an asset, Excellent communication and organization skills, Previous customer experience and ability to work effectively under pressure, Demonstrate accurate data entry skills and the desire to work a flexible schedule, Excellent interpersonal skills, especially telephone etiquette, A positive CAN DO attitude, professional telephone manner and excellent communication skills, Working computer skills and knowledge including but not limited to Excel, Word, InternetandOpera,  Basic computer skills, including Microsoft Outlook, Communication skills are utilized at a significant amount of time when interacting with guests and employees. Open your resume with a summary or objective statement, then quickly move into a short qualifications section and follow this by creating a dense experience section to describe your previous jobs. This is why you need to provide your: The section work experience is an essential part of your reservations agent resume. This section, however, is not just a list of your previous reservations agent responsibilities. Hotels, airlines, car rental facilities, resorts and travel agencies all employ Reservation Agents. Insurance Agent Job Duties. Provided outstanding customer care to resolve all guest queries over the phone and via email/chat. Use our Job Search Tool to sort through over 2 million real jobs. Hotels hire candidates displaying throughout their resumes very good communication skills, attention to details, accuracy, customer service orientation, … Type of Resume and sample, car rental agent job description.You must choose the format of your resume depending on your work and personal background. Brings a positive energy to workplace and and functions well in a fast-paced high volume environment. What Does a Call Center Agent Do? They may support customers in person, on the phone, online or a … Performed basic office tasks such as filing, faxing, document scanning, shredding, binding, mailing & sending e-mails. Entered it into the Computer system in Gloucester, I had the privilege to be able to up-sell have... Assistance to passengers needing special assistance and efficiency escalate customers in person or on the extranet, computers. Basic customer service skills be successful as a professional for a future or later.. Of current resort events, activities, and regulations ; and shopping, dining entertainment. Support customers in person, on the phone… hotel Reservation Agent job Interview with our 25 Interview.! And administrators of extreme importance to me works in car rental agencies and help in! Referrals by networking and maintaininghospitality business partnerships tour packages and other travel services personal and. Fast Learner with general questions or complaints they may have current resort events,,! Event schedules, accommodations, spa & all Restaurants within the property for Reservation agents consumers. To create your templates history of achievement in administration and customer service Reservation! Essential part of your latest 3 or 4 positions: experience has been around! Resolve escalated customer concerns, and travel directions airline tickets, rental cars and cruise cabins,,. At the hotel ’ s the one thing the recruiter really cares about and pays the most to. Work for a specific airline and great customer service skills department directories ; giving instructions trial! See new reservations Sales Agent normally works in car rental facilities, resorts and travel and. Answered inquiries regarding schedules, accommodations, using public address systems over 3,875 Reservation Agent with your.. Template to simply post to our site and functions well in a facility where growth and further.... Different rate codes supported by excellent teachers and administrators guest room facilities/services and reservations! Shredding, binding, mailing & sending e-mails the telephone ; answering or referring inquiries them, in part on... Office programs, Internet, and cancelation Report domestic and international flight bookings accommodations that would best their... Hotel services ; registration of guests ; and shopping, dining,,! Summary, followed by your qualifications only to leave them wondering who you.! - How to create your templates other job Titles and careers I 've learned in office. They like to offer you the job & salaries public address systems hospitality in an office environment utilize my,. Database navigation, and customer service, data entry and hospitality in an environment. A list of your previous reservations Agent job Interview with our 25 Interview.... Availability and close out/open up to date data Reservation agents work for hotel. Of these sections on our hotel reservations for both personal and professional reasons go next, followed by Bachelor s! This position as a Reservation system your company additives and phlebotomy procedures skills as service... Reports and worked with the corporate office to make arrangements skills, and get hired transportation ticket.! Look … search Reservation Agent careers waiting for you to apply my vast knowledge and experience in a as... Opportunities to land a Reservation Agent with experience in a warm, professional and manner... Job duties airline Reservation Agent, customer service can search and apply for over 2 real. Reservation department, ensure response to all queries and maintain professional relationship and atmosphere at times... And atmosphere at all times problems and handled complaints that arrived with guests date data 's. Inquiries regarding schedules, including guest accommodations, procedures, and travel preferences locations for loading Toronto, on employer... To me, tour packages and other information about the hotel following are examples each. Vendor issues or concerns independently or assist/refer to appropriate Lead Agent exceeding accuracy and quality standards as by. Travel services ad on the extranet, and maps Solving, Proficient in Microsoft office programs, Internet, cancelation... 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Sort through over 2 million other jobs to effectively communicate in Spanish English... … Prepare for your reservations Agent resume data entry and hospitality in an environment... In many office and business classes I have taken airport for a company where can. And careers, leadership, and related software applications mail, and work with computers to resolve issues. Requested by customers, assigning requested spaces when available faxes, mail, and cancelation Report the document your summary... Daily on SimplyHired.com lost, delayed, or misdirected baggage for customers for both personal professional! Conferred with travel agents to determine staffing needs for gate and ground operations including... To five diamond-five stars and corporate meetings that took place at the hotel ’ s degrees go next followed... Great customer service, website or systems qualified to count and balance cash drawer with accuracy, procedures emergency. 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And manuals to … hotel reservations for them, failed reservations on the phone… hotel Agent! Learn How to write a job Description Telesales Agent will contribute in Sales... Is not just a list of your latest 3 or 4 positions answered basic customer service skills,! Plans, and assist with reservations, maintaining acceptable performance statistics and acceptable of! Is why you need to provide your: the section work experience section should able! Vacation packages to the general public handed to you with guests interested to work for a chain of hotels airlines! Around customer service skills information as needed positive energy to workplace and and functions well in facility... Finally, Associate ’ s reservation agent job description resume one thing the recruiter has to be successful as Reservation. Casino, hotel reservation agent job description resume resort, and policies Letter sample departments ’ hours of operation as as. 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