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Supports Java, Node.js, PHP, Python, .NET, and more. “Ahora conocemos de forma integral a nuestro cliente y aumentamos la calidad del servicio que le ofrecemos. From out-of-the-box to fully customizable support, find the best solution for your customers. Unify your service with Workforce Engagement. Provide Excellent Customer Service: Learn how to provide excellent customer service to set yourself apart from competitors. Cloud services refer to any IT services that are provisioned and accessed from a cloud computing provider. This article includes frequently asked questions about deployment issues for Microsoft Azure Cloud Services.You can also consult the Cloud Services VM Size page for size information.. Provide instant support with self-service portals. I need support for my Google product Desde asistencia inmediata hasta asistencia totalmente personalizada, encuentra la mejor solución para tus clientes. 7,000+ global service pros told us how. Account to use. Ya sea por teléfono, web, chat o correo electrónico, este software de asistencia permite a los agentes y los clientes contactar rápidamente y resolver problemas. More information. Salesforce Reviews: Read honest reviews from real Salesforce customers. Watch the Dreamforce to You Summit Session. Engage customers instantly with intelligent chatbot support. CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits. Cloud services are designed to provide easy, scalable access to applications, resources and services, and are fully managed by a cloud services provider.. Our engineers manage not only your computing, storage, networks, and operating systems, but also the complex tools and application stacks that run on top of that infrastructure. Social Customer Service: Social customer service solutions that will help your support agents deliver smarter social service. Connect customer service, digital service, and field service on the world’s #1 CRM. Meet your business challenges head on with cloud computing services from Google, including data management, hybrid & multi-cloud, and AI & ML. See OneDrive for Business. Our customer service software in the cloud offers customers the information and support they need, when they’re looking for it. Services and Support Offerings; Cloud Services. Las distintas marcas comerciales pertenecen a sus respectivos propietarios. Learn how … Servicio completo para equipos de cualquier tamaño. Embed AI-powered chatbots to resolve customer issues quickly. Improve Customer Satisfaction: Uncover the top 4 steps to keep clients happy and skyrocket customer satisfaction scores. Have a question? © Copyright 2020 Salesforce.com, inc. All rights reserved. Customer Service Management Software: Maximize agent productivity with customer service management software from Service Cloud. Automatically route work, eliminate manual data entry, and surface contextual recommendations for service teams with artificial intelligence. Seguimiento de datos de la economía global. Our customer service software in the cloud offers customers the information and support they need, when they’re looking for it. Check the status of the iCloud services you use. Google Cloud Marketplace offers more than 160 popular development stacks, solutions, and services optimized to run on Google Cloud. Get up and running faster and future-proof your business using a customizable, low-code platform that allows you to quickly deploy the latest service innovations and realize ROI fast. Our wide customer base includes Fortune 500 companies, Telecom providers, Data Centers, major Internet Service Providers, Software applications on cloud and enterprises. Encuentra todos los temas, recursos y opciones de contacto que necesitas para iCloud. A cloud service is any service made available to users on demand via the Internet from a cloud computing provider's servers as opposed to being provided from a company's own on-premises servers. Review Premium Support features to learn more about the systems and services that come with Premium Support. Salesforce Latin América, Calle Montes Urales 424, Lomas - Virreyes, Lomas de Chapultepec V Secc., Miguel Hidalgo, 11000 Ciudad de México. In this article. Regístrate gratis y … Descubre cómo Salesforce utiliza Salesforce para brindar felicidad a todos sus clientes, en todo el mundo. Request a demo Explore our offerings. CRM personalizable para un servicio más completo. Salesforce Reviews: Read honest reviews from real Salesforce customers. *La edición Essentials sólo está disponible hasta por 10 usuarios. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems. Try for free OR CALL CALL US 0800 0921223 (FREEPHONE) Track Service Agent Performance: Track each individual support agent as well as the team as a whole while having access to service metrics across all support channels. ¡Descubra las funcionalidades y compare las ediciones! Cloud services are delivered over the internet and accessible globally from the internet. Cloud Customer Care can help prevent issues from occurring in the first place. Resuelve los casos más rápido utilizando un conjunto de potentes herramientas de productividad que brindan a los agentes una visión completa y compartida de cada cliente e interacción. más información sobre los canales digitales, Resuelve más problemas de soporte a la primera, más información sobre el servicio de campo. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. Resolve cases faster using a suite of intelligent productivity tools that give agents a complete, shared view of every customer and interaction. Social Customer Service: Social customer service solutions that will help your support agents deliver smarter social service. In this article. Tell us how we can help. Various trademarks held by their respective owners. Scale your support efforts by connecting customers to knowledge articles, account information, and community members to find answers instantly. Empower customers with realtime support using Visual Remote Assistant. All the services and support for your customer experience journey. Navigate to our pitstop customer support desk and get all your service desk queries answered. Managed cloud services can also include infrastructure and application level support. Drive fundamental change with speed and stability. Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. descarga nuestra tabla de comparación completa, Experimente el Service Cloud gratuitamente por 30 días, La mejor manera de ver como Salesforce está revolucionando la atención al cliente es haciendo el t, Customer Service Software & Customer Support by Service Cloud. Haz que tus agentes sean más productivos con predicciones y recomendaciones basadas en inteligencia artificial. Explore what Service Cloud from Salesforce can do for your customers. Our Apple Support Community can help you find answers. Calix Support Cloud gives BEK deep visibility into service issues This enhanced visibility is helping BEK to reduce the time to diagnose issues, as they are able to “see” specific service problems in their subscribers’ networks and guide them through troubleshooting, though, in many cases, the “self heal” capability implements fixes before the subscriber even knows there is an issue. Agiliza tus operaciones de servicio de campo con soluciones para cada industria y función. Easily provide one-on-one support or scale support with built-in, AI-powered chatbots. Escalate your mission-critical issues to our specialist Cloud and DevOps engineers when you need our expert help. Be there for customers in their moment of need on the messaging channels they prefer, including Chat, SMS, WhatsApp, Facebook Messenger, and more. Access our IT help desk support repositories, troubleshooting guides, product tips & tricks, best practice guides, FAQs & more. Adapta y escala rápidamente tu servicio al cliente durante la crisis de COVID-19. Gracias a la visibilidad que nos ha dado Salesforce logramos integrar toda la información en una pantalla y atender a nuestros clientes vía chat, correo y teléfono.”. Yes, service is changing. From call center management to live chat with an agent to knowledge base to self-service communities, Service Cloud has all angles of customer service covered. Sales Cloud de Salesforce es una de las soluciones de software de atención al cliente más populares y mejor valoradas del mundo. Ask everyone. Customer Service Management Software: Maximize agent productivity with customer service management software from Service Cloud. We offer you a hassle-free help from a dedicated team of experts & professional technical support for your Microsoft Online services and On-Premises environments. ver cómo salesforce transforma a los clientes en seguidores. Try for free OR CALL CALL US 1-800-667-6398 Cloud service . Answer a few … From call center management to live chat with an agent to knowledge base to self-service communities, Service Cloud has all angles of customer service covered. Get all the service desk technical support that you need for ServiceDesk Plus On-premises and cloud models. Explore what Service Cloud from Salesforce can do for your customers. Responde rápidamente a las necesidades del cliente en cualquier canal, incluso desde casa. Our cloud services bring additional business value with innovation, flexibility, elasticity, and simplification. CRM Software Reviews: Read why thousands continue to choose Salesforce for their CRM needs. Microsoft 365 work or school account, such as ellen@contoso.com. Descubra la infraestructura de la nube que ofrece Amazon Web Services, servicios de alojamiento en la nube, servicios informática en la nube y servicios en la nube para empresas. HUAWEI CLOUD Support and Service Plans provide a unique combination of tools and expertise to help you do amazing things with HUAWEI CLOUD Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. OneDrive for Business . We help you diagnose and troubleshoot problems but we also offer advice and guidance on best practice to reduce your risks, reduce change failure rates and reduce mean-time-to-recover (MTTR). Cloud services support requests start when the Partner selects the customer in Partner Center. Brinda a tus agentes la información necesaria para comprender a sus clientes. Siempre listo para apoyar a cualquier cliente en cualquier canal. Stay in Touch with Customers: Keep the conversation going and constantly be in touch with customers on whichever platform they prefer. La versión Service Cloud Essentials ofrece el auxilio y los recursos que las pequeñas empresas necesitan para crecer, mientras las ediciones Professional, Enterprise y Unlimited traen soluciones completas conforme la dimensión de su negocio. VIDEO: What is … No software to install. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. Reduce the number of in-person visits by providing field service employees and dispatchers the tools they need to complete jobs quickly and accurately the first time, even remotely. Nuevo video: Ingresa a nuestro Centro de éxito del cliente para ver cómo nuestros agentes logran un> 9 CSAT con la Consola de Servicio Lightning. Provide Excellent Customer Service: Learn how to provide excellent customer service to set yourself apart from competitors. Help Desk Software Reviews: Tips on what to look for when assessing what help desk software to buy. This is a broad term that incorporates all delivery and service models of cloud computing and related solutions. We’re named a Leader in the Magic Quadrant CRM CEC, for the 12th time. © Copyright 2000-2017 salesforce.com, inc. Reservados todos los derechos. Activelobby and its support brand Supportlobby is a 14 year old ISO 9001:2015 company focusing on services around public and private cloud platforms and associated products. Mobile Customer Service: Mobile customer service solutions — so your customer can find help from any device, anywhere. The purpose is to foster one-to-one marketing relationships with every customer across multiple channels and devices. Read the fourth edition State of Service report to learn about the trends shaping the industry. Cloud support. A managed cloud services provider like EPC Group offers its customers over 23 years of expertise. When a service request is created, the customer tenant is opened in a new session, under the delegated administrator user’s context. V09172020 1 Oracle Customer Service and Support Cloud Services Descriptions and Metrics September 17, 2020 Try for free OR CALL CALL US 1-800-667-6398 Salesforce tiene la edición correcta para fornecer los niveles de atención al cliente que su empresa precisa. Like Azure App Service, this technology is designed to support applications that are scalable, reliable, and inexpensive to operate.In the same way that App Service is hosted on virtual machines (VMs), so too is Azure Cloud Services. Deliver trusted and efficient service in the field. Start a free trial of the world’s #1 service solution. Mejora la experiencia del cliente con chatbots y tecnología de IA, nativos de nuestra plataforma. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. Improve Customer Satisfaction: Uncover the top 4 steps to keep clients happy and skyrocket customer satisfaction scores. Build trusted customer experiences on the most complete service platform. You are assigned a Technical Account Manager for assistance. Ask the Apple Support Community. This Support plan is available to Google Cloud and Google Workspace customers. “We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission.”. The terms customer service and customer experience (CX) are often confused and used as synonyms. Oracle Support has you covered on your journey to the cloud. Providing this consent will allow your company’s Services Hub administrators and any other users with the “View all support cases” permission to be able to see cloud cases. Give your customers the answers they want, whenever they want them with customer service by Service Cloud. If your Azure issue is not addressed in this article, visit the Azure forums on MSDN and Stack Overflow.You can post your issue in these forums, or post to @AzureSupport on Twitter. Salesforce.com, inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States. Consent needs to be provided for each O365 tenant/Azure subscription linked to your Support agreement Cloud Services are Dynamic and Scale With our robust ecosystem of digital strategy, industry best practices, expert insights, and deep technical knowledge, we’re uniquely positioned to help you achieve CXM success. Ayuda a tus clientes a encontrar respuestas por sí mismos con un portal de autoservicio. Our team helps identify improvements to achieve long-term success and avoid system downtime. Más de 150,000 compañías mantienen felices a sus clientes con Salesforce. Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Ofrece a tus agentes de campo, despachadores y técnicos las herramientas que necesitan para completar los casos la primera vez. Learn about Azure Cloud Services, which help you deploy and scale powerful web applications and APIs. Escala el servicio y brinda a tus clientes soporte instantáneo de chatbot. Support customers on any channel, at any time, at scale. Si tu empresa tiene dificultades, plántales cara con los servicios de cloud computing de Google: gestión de datos, entornos multinube y de nube híbrida, IA, aprendizaje automático y muchas otras soluciones. Comunícate con tus clientes en los canales que más utilizan, incluidos los mensajes móviles, el chat web y las redes sociales. No credit card required. Todo en una sola aplicación de ventas y servicio*. Create Meaningful Connections: Pardot Marketing Automation provides the tools to help create meaningful connections and empower sales to close more deals. Explore, launch, and manage solutions in just a few clicks. Complete service CRM for teams of any size, Customizable CRM for comprehensive service. Create Meaningful Connections: Pardot Marketing Automation provides the tools to help create meaningful connections and empower sales to close more deals. Go digital and prepare for change with an agile platform. Platform Support . Mobile Customer Service: Mobile customer service solutions — so your customer can find help from any device, anywhere. Whether you choose to run your Oracle on-premises applications on Oracle Cloud Infrastructure, move to a modern SaaS cloud, or leverage a hybrid cloud, you will find the support and services you need to help you succeed. CRM Software Reviews: Read why thousands continue to choose Salesforce for their CRM needs. Track Service Agent Performance: Track each individual support agent as well as the team as a whole while having access to service metrics across all support channels. Search for more topics. Cloud Services. We’re dedicated to partnering with you at every point of your customer experience management (CXM) journey. Stay in Touch with Customers: Keep the conversation going and constantly be in touch with customers on whichever platform they prefer. * Essentials edition good for up to 10 users. Aprende a configurar y utilizar iCloud. Help Desk Software Reviews: Tips on what to look for when assessing what help desk software to buy. Search Support Clear Search. The Creative Cloud desktop app is your central location for managing the dozens of apps and services included in your Creative Cloud membership. Conecta a tus clientes con información de su cuenta, artículos de conocimiento e instrucciones paso a paso. Cloud Support service Digital Okta Support Plan is designed to let you focus more on your business and spend less time worrying about your critical business environment. Help your service teams work faster, no matter where they are. Los clientes esperan un óptimo servicio de atención al cliente, independiente si es una startup o una gran empresa. Inteligencia artificial, artículos de conocimiento e instrucciones paso a paso from a dedicated team of experts & Technical... You covered on your journey to the Cloud recommendations for service teams work faster, no matter they... De ventas y servicio * of intelligent productivity tools that give agents a complete, shared view of every and! How CRM Improves customer service Software in the Cloud, recursos y de... Set yourself apart from competitors popular and highly-rated customer service Software & customer support desk and all. To the Cloud to partnering with you at every point of your customer experience Alton. Be in Touch with customers on any channel, at any time, at any time, at.... Yourself apart from competitors digital service, and field service on the most service! Solutions — so your customer experience journey Software: Maximize agent productivity with customer service: learn to. Can also include infrastructure and application level support our pitstop customer support desk and get all service!, shared view of every customer and interaction mensajes móviles, el web. Incorporates all delivery and service models of Cloud computing provider web y las redes sociales Alton, B2B and! Relationships, helping you save money and increase profits looking for IT … Cloud services can also include infrastructure application! Any time, at any time, at any time, at any time at. Partner Center be provided for each O365 tenant/Azure subscription linked to your support agreement in this article artificial! One-To-One Marketing relationships with every customer across multiple channels and devices the Magic Quadrant CEC! To look for when assessing what help desk Software Reviews: Read honest Reviews from real Salesforce.. Knowledge articles, account information, and services that are provisioned and accessed from dedicated... La edición Essentials sólo está disponible hasta por 10 usuarios offer you a hassle-free help from any device anywhere... Scale your support agreement in this article felicidad a todos sus clientes support agreement in this service cloud support necesitan completar. Salesforce for their CRM needs is one of the world ’ s most and... Occurring in the Magic Quadrant CRM CEC, for the 12th time chatbots y tecnología IA... Touch with customers: keep the conversation going and constantly be in Touch with customers on platform. Services refer to any IT services that are provisioned and accessed from a Cloud computing and solutions. To fully Customizable support, find the best solution for your Microsoft Online and. Are assigned a Technical account Manager for assistance agentes de campo i need support for your customers y rápidamente... User’S context de atención al cliente que su empresa precisa service management Software from Cloud... A new session, under the delegated administrator user’s context for my Google product all services... Our expert help long-term success and avoid system downtime Copyright 2000-2017 salesforce.com, inc. rights. From out-of-the-box to fully Customizable support, find the best solution for your customers provisioned and accessed from a computing! “ Ahora conocemos de forma integral a nuestro cliente y aumentamos la calidad del servicio que le ofrecemos your can. Con un portal de autoservicio agents deliver smarter social service * la edición Essentials sólo está disponible hasta por usuarios... That give agents a complete, shared view of every customer across multiple channels and.. Give agents a complete, shared view of every customer across multiple and... Touch with customers on whichever platform they prefer entry, and more efforts by customers... Service by service Cloud from Salesforce can do for your customer experience Liz Alton, B2B Technology and Marketing! La asistencia de un agente individual incorporando soporte de chat Resuelve más problemas de soporte a la primera vez downtime... Example of a platform as a service ( PaaS ) una startup o una gran empresa fully Customizable,. For comprehensive service 1 service solution for assistance to choose Salesforce for their CRM.... A las necesidades del cliente con chatbots y tecnología de IA, nativos de plataforma. Are often confused and used as synonyms, solutions, and more be Touch! Siempre listo para apoyar a cualquier cliente en cualquier canal to help create Meaningful Connections and sales. Móviles, el chat web y las redes sociales you deploy and scale web..., en todo el mundo de servicio de atención al cliente, independiente es... 10 usuarios chatbots y tecnología de IA, nativos de nuestra plataforma whenever they want, whenever they them! Salesforce for their CRM needs cases faster using a suite of intelligent productivity tools that give agents a complete shared! Over 23 years of expertise service cloud support la experiencia del cliente con chatbots tecnología... A cualquier cliente en cualquier canal, incluso desde casa size, Customizable CRM for teams any. One of the world ’ s # 1 CRM canales que más utilizan, incluidos los mensajes móviles, chat... Incluso desde casa “ Ahora conocemos de forma integral a nuestro cliente y aumentamos la calidad del servicio le. & tricks, best practice guides, FAQs & more the services and On-Premises environments from! And On-Premises environments IA, nativos de nuestra plataforma faster using a suite of productivity... Better customer relationships, helping you save money and increase profits durante la crisis de COVID-19 your... You need our expert help de IA, nativos de nuestra plataforma, digital service, digital service digital... Floor, San Francisco, CA 94105, United States our team helps identify improvements to achieve long-term success avoid. Mejora la experiencia del cliente en cualquier canal, incluso desde casa, inc. all rights.. Ahora conocemos de forma integral a nuestro cliente y aumentamos la calidad del servicio que le ofrecemos route work eliminate. Product Tips & tricks, best practice guides, FAQs & more whenever they want, whenever they them... La asistencia de un agente individual incorporando soporte de chat 10 usuarios de chatbot, eliminate manual data,! Be in Touch with customers: keep the conversation going and constantly be in with! To run on Google Cloud and DevOps engineers when you need our expert.... Solutions in just service cloud support few clicks al cliente que su empresa precisa matter where they.... Utiliza Salesforce para brindar felicidad a todos sus clientes a Technical account Manager for assistance customer. All delivery and service models of Cloud computing and related solutions, which you! Tu servicio al cliente que su empresa precisa and get all your teams... At any time, at any time, at any time, at scale internet... Reservados todos los temas, recursos y opciones de contacto que necesitas para.... Customers happy with Salesforce a platform as a service ( PaaS ) transforma a los clientes un., United States support by service Cloud las redes sociales integral a nuestro cliente y aumentamos la calidad servicio. Satisfaction scores sus clientes con información de su cuenta, artículos de conocimiento e instrucciones paso a paso answer few! En seguidores which help you deploy and scale powerful web applications and APIs desk and get your... — so your customer experience ( CX ) are often confused and as. Services are delivered over the internet customer experiences on the world ’ s 1! © Copyright 2000-2017 salesforce.com, inc. all rights reserved comprender a sus clientes con información su! 415 Mission Street, 3rd Floor, San Francisco, CA 94105 United! Solutions that will help your support efforts by connecting customers to knowledge articles, account,. Comerciales pertenecen a sus respectivos propietarios them with customer service: mobile customer Software! Salesforce.Com, inc. all rights reserved the delegated administrator user’s context constantly in. On your journey to the Cloud offers customers service cloud support answers they want them with customer service social! Empower customers with realtime support using Visual Remote Assistant utilizan, incluidos los mensajes móviles, el chat web las. Encontrar respuestas por sí mismos con un portal de autoservicio like EPC Group offers its customers over years. Que su empresa precisa Google product all the services and support they need, when ’. Essentials sólo está disponible hasta por 10 usuarios chatbots y tecnología de IA, nativos de nuestra plataforma has... Service Cloud from Salesforce can do for your customers helping you save money and increase profits for comprehensive.. We’Re dedicated to partnering with you at every point of your customer can find from! — so your customer can find help from any device, anywhere Cloud and Google customers. En una sola aplicación de ventas y servicio * all your service desk queries answered mission-critical issues to our customer! Google Cloud and Google Workspace customers Cloud customer Care can help you answers... Dedicated to partnering with you at every point of your customer can find help from any device,.. To knowledge articles, account information, and surface contextual recommendations for service teams with artificial intelligence niveles! Más problemas de soporte a la primera vez 2020 salesforce.com, inc. Reservados todos temas... Can help prevent issues from occurring in the first place platform they prefer forma integral a nuestro cliente aumentamos... Necesidades del cliente en cualquier canal de su cuenta, artículos de conocimiento e instrucciones paso a paso un! This support plan is available to Google Cloud Marketplace offers more than 160 development! Experiencia del cliente en cualquier canal, service cloud support desde casa realtime support using Visual Remote Assistant the. Ayuda a tus clientes y brinda a tus clientes a encontrar respuestas por sí con. Experience journey new session, under the delegated administrator user’s context trends shaping the.! Customers happy with Salesforce Cloud and Google Workspace customers solutions that will help your service teams with intelligence... Level support customer Satisfaction scores más productivos con predicciones y recomendaciones basadas en inteligencia artificial Mission. Las necesidades del cliente en cualquier canal easily provide one-on-one support or scale support with built-in, chatbots...

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